Do I need to have a smartphone to use WalkSmart?
No! The Node plugs into a wall socket, connects to a WiFi network, and handles data transfer for WalkSmart. You can then view data and adjust alert settings on the web app. Of course, you can also use the mobile app if you prefer. Only during Node setup do you need a Bluetooth enabled device, such as a smartphone or tablet. This process is very similar to configuring an Amazon Echo or Google Home device.
Do I need to charge WalkSmart?
No! The WalkSmart walker attachment operates on two AAA batteries, which will last for many months. Change them every six months or so, or when you get a low-battery alert on the app or through email.
Will WalkSmart work with my walker?
Most likely, yes. However, there are a few styles of walkers that are not compatible, including walkers without wheels and Parkinson's-specific U-walkers. Please visit our support page to view installation instructions and determine if your walker is compatible. Please feel free to contact us with questions about compatibility, and remember that we have a money-back guarantee.
How does WalkSmart attach to my walker?
WalkSmart attaches to the outside of your walker wheel. It's so thin, you won't notice it's there! A number of installation methods exist depending on the type of walker that you have. Visit our support page to see all the different methods. You won't need any tools, other than perhaps scissors.
How is WalkSmart different than a smart watch?
It is very similar, except that it does so much more to help people stay independent and safe. You need to charge a smart watch, remember to wear it 24/7, and have smartphone around, but WalkSmart eliminates these requirements. Plus, a smart watch will not register steps with a walker because your wrist doesn't move!
I already have a pendant I can push if I need help. Do I need WalkSmart?
Personal Emergency Response Systems (PERS) are great, and everyone who is at risk of falling should wear one. However, they do nothing to prevent falls from happening in the first place, and do not help if you forget to wear your pendant or become unconscious for any reason. WalkSmart is NOT an emergency response system, but it can alert families and caregivers if something out-of-the-ordinary happens. WalkSmart also prevents falls by encouraging 24/7 walker use through positive incentives and feedback.
I live with a family member or roommate. Do I need WalkSmart?
Yes, for a number of reasons. WalkSmart helps motivate people to be more active, no matter their living situation. WalkSmart helps alert people to potential health concerns that will be missed if you don't share a bed. And WalkSmart can ensure peace of mind if you must be at home by yourself for a number of hours.
How do I know if the device is on?
If it has batteries in it, then it's on! WalkSmart was purposely designed without lights or buttons to make it as discrete as possible. The Node will blink yellow once or twice every time it connects to WalkSmart, and you can tell through the app or web app that data is being collected.
How does WalkSmart handle data privacy?
Although WalkSmart does not collect information considered "health data" by the FDA, we take your privacy very seriously. Each device has a password which can be shared with individuals and organizations you trust. These people can then view your data and set alerts for themselves based on your data. If you accidentally lose the device password or share it with someone by mistake, please contact us and allow us to reset the password and remove permissions from other users. For more information, view our terms of use and privacy policy.
What does WalkSmart measure?
When WalkSmart is rotated on your walker wheel, it records data about the time and distance walked. WalkSmart also periodically sends messages indicating when the walker has NOT moved. These sorts of data are analyzed to track hourly and daily walking distance, walking duration, walking speed, nighttime motion, and approximate time spent in bed. As this data is analyzed in real-time, and alerts will be send out based on your personalized alert settings in the app.
How do I get alerts?
Most alerts are sent via email by default, which will be the email you used to register for a WalkSmart account. However, a number of alerts are available via text message and automated phone call. For security reasons, you must contact our support team to set up a phone number and text message/phone call alerts. It is possible to get alerts sent by all three methods.
No! The Node plugs into a wall socket, connects to a WiFi network, and handles data transfer for WalkSmart. You can then view data and adjust alert settings on the web app. Of course, you can also use the mobile app if you prefer. Only during Node setup do you need a Bluetooth enabled device, such as a smartphone or tablet. This process is very similar to configuring an Amazon Echo or Google Home device.
Do I need to charge WalkSmart?
No! The WalkSmart walker attachment operates on two AAA batteries, which will last for many months. Change them every six months or so, or when you get a low-battery alert on the app or through email.
Will WalkSmart work with my walker?
Most likely, yes. However, there are a few styles of walkers that are not compatible, including walkers without wheels and Parkinson's-specific U-walkers. Please visit our support page to view installation instructions and determine if your walker is compatible. Please feel free to contact us with questions about compatibility, and remember that we have a money-back guarantee.
How does WalkSmart attach to my walker?
WalkSmart attaches to the outside of your walker wheel. It's so thin, you won't notice it's there! A number of installation methods exist depending on the type of walker that you have. Visit our support page to see all the different methods. You won't need any tools, other than perhaps scissors.
How is WalkSmart different than a smart watch?
It is very similar, except that it does so much more to help people stay independent and safe. You need to charge a smart watch, remember to wear it 24/7, and have smartphone around, but WalkSmart eliminates these requirements. Plus, a smart watch will not register steps with a walker because your wrist doesn't move!
I already have a pendant I can push if I need help. Do I need WalkSmart?
Personal Emergency Response Systems (PERS) are great, and everyone who is at risk of falling should wear one. However, they do nothing to prevent falls from happening in the first place, and do not help if you forget to wear your pendant or become unconscious for any reason. WalkSmart is NOT an emergency response system, but it can alert families and caregivers if something out-of-the-ordinary happens. WalkSmart also prevents falls by encouraging 24/7 walker use through positive incentives and feedback.
I live with a family member or roommate. Do I need WalkSmart?
Yes, for a number of reasons. WalkSmart helps motivate people to be more active, no matter their living situation. WalkSmart helps alert people to potential health concerns that will be missed if you don't share a bed. And WalkSmart can ensure peace of mind if you must be at home by yourself for a number of hours.
How do I know if the device is on?
If it has batteries in it, then it's on! WalkSmart was purposely designed without lights or buttons to make it as discrete as possible. The Node will blink yellow once or twice every time it connects to WalkSmart, and you can tell through the app or web app that data is being collected.
How does WalkSmart handle data privacy?
Although WalkSmart does not collect information considered "health data" by the FDA, we take your privacy very seriously. Each device has a password which can be shared with individuals and organizations you trust. These people can then view your data and set alerts for themselves based on your data. If you accidentally lose the device password or share it with someone by mistake, please contact us and allow us to reset the password and remove permissions from other users. For more information, view our terms of use and privacy policy.
What does WalkSmart measure?
When WalkSmart is rotated on your walker wheel, it records data about the time and distance walked. WalkSmart also periodically sends messages indicating when the walker has NOT moved. These sorts of data are analyzed to track hourly and daily walking distance, walking duration, walking speed, nighttime motion, and approximate time spent in bed. As this data is analyzed in real-time, and alerts will be send out based on your personalized alert settings in the app.
How do I get alerts?
Most alerts are sent via email by default, which will be the email you used to register for a WalkSmart account. However, a number of alerts are available via text message and automated phone call. For security reasons, you must contact our support team to set up a phone number and text message/phone call alerts. It is possible to get alerts sent by all three methods.
